Standard Work Execution
PURPOSE
Standard Work Execution establishes a consistent process for completing routine tasks and procedures using documented best practices.
By performing work the same way every time, employees improve quality, increase efficiency, reduce errors, and deliver a consistent customer experience.
Without standardized work, employees develop different methods for completing the same tasks, resulting in inconsistent quality, reduced productivity, and unnecessary mistakes.
PROCEDURE
Review the applicable Standard Operating Procedure (SOP) before beginning the task.
Gather the required tools, materials, equipment, and resources.
Complete each step of the procedure in the prescribed order.
Follow all quality, safety, and compliance requirements.
Verify that each task has been completed accurately before proceeding.
Document required information, results, or observations.
Address and report any issues, exceptions, or deviations from the standard process.
Complete all required cleanup and return equipment to its proper location.
Confirm the work meets company quality standards.
Identify opportunities to improve the process and submit recommendations for continuous improvement.
SUCCESS BEHAVIORS
The most effective leaders consistently:
Give feedback regularly, not just during formal reviews.
Recognize accomplishments as often as they address challenges.
Coach with the intent to help people grow.
Listen before offering solutions.
Set clear expectations and measurable goals.
Follow up on commitments made during the review.
COMMON FLOW RESTRICTIONS
Performance reviews lose value when managers:
Save all feedback for the annual review.
Focus only on mistakes instead of growth.
Give vague or subjective feedback.
Avoid difficult conversations.
Fail to document goals and action items.
Never follow up on agreed improvements.