Decision Making & Issue Resolution
PURPOSE
Decision Making & Issue Resolution provides a structured process for identifying, discussing, and resolving business challenges before they become larger problems.
By addressing issues promptly, evaluating potential solutions, and assigning clear ownership, leadership can make better decisions, improve accountability, and keep the business moving forward.
Without a consistent decision-making process, problems are often ignored, repeatedly discussed without resolution, or solved inconsistently, leading to confusion, delays, and reduced performance.
PROCEDURE
Clearly define the issue or decision that needs attention.
Gather the relevant facts, data, and perspectives.
Identify the root cause rather than addressing symptoms.
Brainstorm and evaluate potential solutions.
Select the best course of action based on business objectives.
Assign ownership and establish clear deadlines.
Communicate the decision to all affected team members.
Implement the agreed-upon solution.
Monitor results and make adjustments if necessary.
Document key decisions and lessons learned for future reference.
SUCCESS BEHAVIORS
The most effective leaders consistently:
Address issues early before they become bigger problems.
Focus on finding the root cause, not assigning blame.
Encourage honest discussion and differing viewpoints.
Make decisions once enough information is available.
Commit to the final decision and support it as a team.
Follow up to confirm the issue has been resolved.
COMMON FLOW RESTRICTIONS
Decision making slows down when leaders:
Avoid difficult conversations.
Debate the same issue repeatedly without deciding.
Solve symptoms instead of root causes.
Leave meetings without assigning ownership.
Reverse decisions without new information.
Fail to follow up and verify results.